Customer Help Center

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Duki Toolbox

Find out more about Duki’s most important tools: Duki widget and Duki Dashboard

There are two important tools that Duki uses for delivering a superior checkout experience and managing your fulfillment.

  1. Duki Widget (Storefront)

  2. Duki Dashboard (Admin)

Learn about each below.

1. Duki Widget

Your customers will interact with Duki through a widget in your storefront. Duki Widget will help your customers to:

  • Validate shipping information.

  • Display shipping methods available.

  • Load convenience store map selection.

  • Suggest the best shipping rates.

The Duki widget loads when the customer starts the checkout. This can be:

  1. At the product page when clicking on the "Buy Now" button.

  2. At the cart page when clicking on the "Checkout" Button.

Here is a helpful video that demonstrates how Duki works on a product page once you click the Buy Now Button.

2. Duki Dashboard

Merchants will use the Duki Dashboard in their store backend to manage order fulfillment:

  • Bulk print shipping labels.

  • View tracking and order status.

  • Create private fulfillment notes for your team.

  • See customer orders comment easily.

  • Create new views with filters for better order management.

  • Quickly edit order shipping data.

Interactive Step by Step Walkthrough

Here is a quick walkthrough that showcases some of the functions of the Duki Dashboard.

Click on "Start" to begin a step-by-step guide or click on "Open Large" at the right top corner to load the guide full screen.

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